Sixteen days and a few hours after a case was opened we have what appears to be a resolution to a compression problem that has been driving us insane. Our vendors senior architect worked what appears to be day and night for the past few days to patch his code and come up with a solution to a problem that was discussed earlier this week as “not possible.”

As frustrating as the experience was I am amazed at the level of commitment to resolving this issue within the time frame that we gave them. Now its time to test it out for real…..